Privacy Policy

Free Willy Diving Boracay Effective Date: April 28, 2026

1. Introduction

Free Willy Diving Boracay ("we," "us," or "our") operates the website freewillydivingboracay.com and provides scuba diving services, PADI certification courses, fun dives, and the Bubble Maker program for children in Boracay, Philippines. We are committed to protecting your personal information and respecting your privacy in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book diving services, participate in our programs, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms, please do not access our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Full name, date of birth, nationality, and passport or ID details (for dive registration and safety records)
Contact information: email address, phone number, and home address
Dive certification details (PADI, SSI, or other agency cards and numbers)
Emergency contact name and phone number
Medical history relevant to diving (e.g., asthma, heart conditions) – collected via standard diving medical questionnaires
Payment information (processed securely by third-party providers; we do not store full credit card details)

2.2 Information from Children (Bubble Maker Program)

Our Bubble Maker program is designed for children aged 8–9 years old. We collect the following information only with verified parental or guardian consent:

Child’s name, age, and basic contact details
Parent/guardian name, relationship, contact information, and signature on consent forms
Any medical information necessary for the child’s safety during the shallow-water experience

We do not knowingly collect personal information from children under 8 years old. Parents or guardians may review, edit, or request deletion of their child’s data at any time by contacting us.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process bookings, confirm reservations, conduct safety briefings, issue dive certificates, and provide the diving experiences you request.
Safety and Compliance: To verify dive qualifications, assess medical fitness for diving, and comply with Philippine tourism and maritime safety regulations.
Communication: To send booking confirmations, pre-dive instructions, weather or schedule updates, and respond to your inquiries.
Marketing: To send promotional offers, newsletters, or dive trip updates only if you have opted in. You may unsubscribe at any time.
Website Improvement: To analyze website traffic, understand user preferences, and improve our online booking experience.
Legal Obligations: To respond to valid legal requests, prevent fraud, or protect the rights and safety of our guests and staff.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:

Service Providers: With trusted third parties who help us operate our business, such as payment processors, booking platforms, email service providers, and dive insurance partners. These providers are contractually obligated to protect your data.
Legal Requirements: When required by Philippine law, court order, or government authorities (e.g., Bureau of Immigration, Philippine Coast Guard, or tourism agencies).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Safety Emergencies: With emergency services or your designated emergency contact if you experience a medical incident during a dive.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Types of cookies we use include:

Essential Cookies: Required for basic site functionality such as booking forms and session management.
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymized where possible.
Marketing Cookies: Used only with your consent to show relevant offers or retargeting ads.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our online booking system.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed through PCI-DSS compliant third-party gateways, and we do not store complete credit card information on our servers. While no method of transmission over the internet is 100% secure, we continuously review and enhance our security practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as dive record-keeping requirements under Philippine maritime law), resolve disputes, and enforce our agreements. Dive medical and certification records are typically kept for a minimum of five (5) years as recommended by diving safety standards.

8. Your Rights and Choices

Under the Philippine Data Privacy Act and applicable laws, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of your data, subject to legal or contractual retention requirements.
Right to Withdraw Consent: Opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe (typically 30 days).

9. International Data Transfers

As an international dive destination, some of our service providers (e.g., booking platforms or email services) may be located outside the Philippines. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with Philippine data privacy requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a new “Effective Date.” We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Free Willy Diving Boracay White Beach, Station 1, Boracay Island Malay, Aklan 5608, Philippines

Email: freewillydiving@gmail.com Phone / WhatsApp: +63 929 167 0812

We aim to respond to all privacy-related inquiries within 5–10 business days.